Case Studies

Giving evidence: the hidden struggles of EU nationals who arrived in late 2020

A family that arrived just before Freedom of Movement ended struggle to source ‘acceptable’ residence evidence.

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By Emma McClelland
28 August 2021

‘Finding his feet’: how a young Polish man found his way out of homelessness and into employment

When Marius found himself without a home or job, he sought help from local organisations. This case study demonstrates how charities often work alongside each other to tackle people’s challenges holistically.

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By Emma McClelland
07 August 2021

Spell-bound: a minor discrepancy caused a major delay to this family's EUSS application

A couple applying for their children’s EUSS statuses found an unlikely challenge in the spelling of a name

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By Emma McClelland
31 July 2021

A complex case: when problems with employment, accommodation and social security collide

A woman and her son moved to the UK seeking opportunities. They were met with adversity. This story highlights the complex and multi-layered nature of the challenges some of our beneficiaries face.

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By Emma McClelland
20 July 2021

NINO denied: when the EUSS share code expired too soon, one EU national lost her ability to work

When people and technology are out of sync, processes that affect lives and livelihoods stop working. Applying for a National Insurance Number is one of these processes and, as one of our recent beneficiaries discovered, when the system doesn’t work, neither can they!

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By Emma McClelland and Dora-Olivia Vicol
24 March 2021

"We couldn't verify your right to work"

Katherine’s job application was rejected when the social research company she applied for misunderstood what ‘right to work checks’ entail for EU nationals with pre-settled status. This is how we helped Katherine show the company that they got it wrong, and how she was welcomed back into the process.

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By Emma McClelland
24 February 2021

The climb back: why welfare is not the antithesis of employment

Daria was distraught when her employer let her go overnight during the lockdown. But a stitch in time saves nine. Discover how our timely help with the Universal Credit application helped Daria avoid a crisis, and how our advisers’ work on her CV helped her find a permanent new position.

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By Andrei Savitski and Dora-Olivia Vicol
28 January 2021

The young woman who took the lead

A young Romanian woman found herself dismissed, at risk of hunger, and betrayed by the friend who promised to help her settle in Manchester. This is the story of how she rose above it all.

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By Raluca Enescu
25 November 2020

The precipice: the impact of eviction on debt, self-esteem, and mental health

Nicu entered a spiral of anxiety when he learnt that he was days away from losing his home. This is the story of his two month struggle, and the role of referral networks in providing some support.

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By Ana-Maria Cirstea and Dora-Olivia Vicol
13 July 2020

When the Angels beat the Mafia

This case study does something a little different. It takes a look at the moments of tragicomedy that arise at the Employment Rights Clinic, when vulnerable people one would never expect to see in court, show that justice is within reach.

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By Raluca Enescu - translated by Ana-Maria Cirstea
13 July 2020

Service provision during the pandemic

This article brings together voices and short anecodtes from the whole service provision team.

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By The Team
04 July 2020

Azhara’s justice: tackling discrimination and harassment

After years of working for a company where managers teased her, and executives discounted her discrimination as merely a matter of "interpretation", Azhara seeks justice. This is an account of the hope and hurdles she encountered, working for one the UK's largest supermarket chains.

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By Ana-Maria Cirstea and Dora-Olivia Vicol
21 June 2020

Diagnosed, dismissed, determined - one man’s fight against unfair dismissal

After the company he had worked for 10 years suddenly dismissed him without a word, upon learning he was suffering from a disability, Omar showed that another way is possible.

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By Ana-Maria Cirstea and Dora-Olivia Vicol
06 June 2020

The merry-go-round: the long journey from judgement to enforcement

When his employer stopped paying his wages, Alex made a claim to the Employment Tribunal and was thrilled to learn that the judge ruled in his favour. Yet months after the ruling, the case is stuck in a web of enforcement, slowed down by a company director who vanished and a pandemic that put the bailiffs' investigation on hold.

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By Ana-Maria Cirstea and Dora-Olivia Vicol
24 May 2020

The carwashers

A group of Romanian men who found themselves penniless after the car wash that hired them for years dismissed them without a word, manage to access Universal Credit - but also discover they had been victims of identity theft

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By Ana-Maria Cirstea and Dora-Olivia Vicol
25 April 2020

Iron-clad patience: how understanding employment rights helped one EU national get back on her feet

When a cleaning company lets a group of fifteen Romanian go, our advisers walk them through every step towards recovery.

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By Ana-Maria Cirstea
16 April 2020