Advice service outcomes

We care a lot about the effectiveness of our work, and the difference we have made for our clients. The charts below highlight our key outcomes by area of advice.

Employment advice outcomes

In 2025, armed with an additional employment solicitor, we launched a brand new model of advice. We wanted to offer more one-off legal consultations, to provide as many people as possible with an early assessment of their claims, before they embark on complex litigation; then, separately, we wanted to represent clients whose cases have the highest chance of positively impacting other workers.

We are pleased that of the 439 people who contacted us for employment rights advice in 2025, we were able to support 415 with one-on-one legal advice, more than double the figure for 2024 (159). The team also took on 16 new cases for representation in the Employment Tribunal, and assisted with settlement negotiations in several others. This includes:

• seven cases of migrant workers exploited by their visa sponsors;
• a complex and ambitious case of menopause discrimination;
• five cases of whistleblowing detriment and dismissal, and
• six different cases of seasonal agricultural workers exploited on temporary work visas, including discrimination, sexual harassment, victimisation, and ambitious claims of indirect race discrimination. At a time when most seasonal workers are not-unionised, we see this legal work as an important way to highlight systemic issues on the Seasonal Worker visa scheme.

We are thrilled that in 2025, we secured £172,838 in compensation for our clients through internal dispute resolution, settlements with employers, and Employment Tribunal judgments - which in one case required a High Court freezing injunction to enforce. This took the total compensation secured since we were founded in 2016 to £673,495. 

Many of our more recent cases are still being litigated, and we will update the table above as they reach a resolution. Regrettably, significant delays in Employment Tribunals mean that some of our cases are listed as far in the future as 2028. Our clients will have to keep fighting for their rights for many years before they get justice - but so will we.

Immigration advice outcomes

As our senior legal advisers for immigration aced their IAA Level 2 exams, this year our immigration team took on increasingly complex cases - many of whom had few, if any, precedents.

Overall, we provided immigration legal advice to 481 clients this year, and took on a sizable share for legal representation. For clients who came to us in 2025, we supported 46 clients to submit fee waiver applications, and have already submitted 51 life-changing applications for immigration status. We contested a further 8 Home Office decisions through appeals, administrative reviews, and Pre-Action Protocols. Many more applications are in the making, and will be submitted next year. 

Because it can take months to get a decision from the Home Office, we will only get a full picture of the outcomes for clients we started advising this year much later. But judging by the data we do have, the advice provided by our immigration team changes lives. Of the immigration applications we made for clients who first approached us in 2024, we received 71 decisions, 95% positive. Of the fee waivers we submitted in that same time frame, we received 54 decisions, with a 92% success rate. We also received positive decisions on 10 applications to lift the No Recourse to Public Funds (NRPF) condition.

Many more cases from this year are still being prepared by the immigration team or are awaiting a decision. We will update the data on the support we provide and our outcomes in due course.